Support Packages - Mblox SMS / MMS API Providers

Support Packages

Support Packages

Support Built for Your Needs

Here at Mblox our Support Team is always on hand to help out, whether it’s a simple question to get you up and running or a complex technical issue.

Every active Mblox account includes support as standard, the specific support package is initially determined by your account type, but as a minimum all accounts include the Basic support package.  We are excited to offer everyone the opportunity to upgrade their support package at anytime as your business requires.

Support Packages to Suit You

  • BASIC PRO DEDICATED
    Cost per Month Free £1000, €1400, $1500 £3500, €4500, $5000
    Guaranteed response time SLA* No Guarantee 4 hours 45 minutes
    24x7 email support Yes Yes Yes
    Email priority queue No Yes Yes
    24x7 phone support No Yes Yes
    Dedicated Support Line No Yes Yes
    Named support engineer No No Yes
    Executive escalation line No No Yes
    Skype Contact No No Yes
    Quarterly status review No No Yes
    Upgrade Upgrade

* applies to Severity 1 – 3

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