Support Built for Your Needs
Here at Mblox our Support Team is always on hand to help out, whether it’s a simple question to get you up and running or a complex technical issue.
Every active Mblox account includes support as standard, the specific support package is initially determined by your account type, but as a minimum all accounts include the Basic support package. We are excited to offer everyone the opportunity to upgrade their support package at anytime as your business requires.
Support Packages to Suit You
BASIC PRO DEDICATED Cost per Month Free £1000, €1400, $1500 £3500, €4500, $5000 Guaranteed response time SLA* No Guarantee 4 hours 45 minutes 24x7 email support Yes Yes Yes Email priority queue No Yes Yes 24x7 phone support No Yes Yes Dedicated Support Line No Yes Yes Named support engineer No No Yes Executive escalation line No No Yes Skype Contact No No Yes Quarterly status review No No Yes Upgrade Upgrade
* applies to Severity 1 – 3