Our Latest Reports
From research on price elasticity of SMS messages, to hints and tips on executing SMS campaigns and for strong customer engagement, we have it all…
Mobile Messaging Report 2016
Download your free version of the Mobile Messaging Report from MEF and Mblox.
Sustaining A2P SMS Growth
Harnessing price elasticity to optimise enterprise messaging revenues.
How to get Started with SMS
If you're looking to add SMS to your business, start by understanding the basics.
The Basics of SMS Messaging
Short Message Service, better known as SMS, allows you to send messages straight into the hand of your customers.
MMS Powered by Mblox
Overview of MMS, its benefits and the features offered by Mblox.
Be more effective with your messaging with these best practices.
Everything you need to know about A2P and OTT messaging, and the battle for consumer engagement.
Mobile Messaging Overview
Reach your customers anytime, anywhere.
Avoid These Top 10 Mistakes
The top ten mistakes companies make when evaluating and beginning an international SMS program.
Commercial SMS Engagement
Want to find out how to use SMS to engage your customers? Read on...
Findings from the Customer Care Survey conducted by Millward Brown on behalf of Mblox proves the importance and benefits of mobile customer engagement. Results and insights span several industry sectors from Finance to Retail.
Mobile Engagement - What Customers Really Think
Over 1/2 of the respondents indicated receiving an SMS message would persuade them to make a purchase.
Identifying the Care Gap in B2C Engagement
A study of perceptions, reality and customer preference in mobile communications.
Closing the Care Gap: The Retail Factor
Insights on how customer care can effect positive changes to customer engagement and brand loyalty.
The Care Factor: Services Industry
Customer service, marketing and information technology are not working together to deliverer engaging customer experiences.
Mobile for Customer Care: Financial Services
Over 33% surveyed say they prefer to receive a text message for alerts regarding their accounts. Read on to learn more....
SMS for Customer Care in Healthcare
A deeper look into our customer care survey from the healthcare sector's point of view.