My message didn’t get delivered, now what?
If you are having issues with your message delivery, there are a few key checks you can do to troubleshoot the issue. You can do an initial set of troubleshooting yourself:
Receiving Number; is it a valid number, is it formatted correctly, does it include the international country prefix?
Do I have credit? Your Balance is displayed with your account.
Did the SMS successfully reach our gateway? Do you have a ‘Sent’ status on the Batch Sender delivery report, did you receive acknowledgement from our servers that we accepted your message, if not there could be an issue on your side.
Am I sending with the correct username and password?You are provided with a specific username and password for each service you add to your account. All SMS should be submitted with these credentials, not your main account username and password.
Do you have a delivery report with an error code? If so, please check against our list here to provide some clarity on the issue.