Account Essentials - Mblox Worldwide SMS / MMS Providers

Account Essentials

Account Essentials

Essential information to get you started

We want to get you set up as quickly and easily as possible, so here’s a quick guide to ensure you can start sending with Mblox today!

On this page you will find all the information you need to set up your new Mblox account. From verifying your account, logging in, sending test messages, adding services, setting up billing, right through to how to contact the Support team!

Step 1 - Verifying Your Account

Step 1 - Verifying Your Account

  1. Once you have signed up you’ll need to verify your account. This will allow you to access to all of the products and services we offer.

  2. You will receive a verification email which will provide you with an activation link. If you don’t see the email, please check your spam filters; they sometimes get caught up there!

  3. Once verified your account will be fully accessible. You’ll be able to log into the customer portal, add services, complete billing information, order Numbers or submit a Support ticket.

  4. We have already added a Batch Sender web tool to your account and some free test credit! So you’re all ready to go!

Step 2 - From Testing to Sending

  • Log In

    Log In

    Once you are logged in, you will be able to access the Dashboard of the Customer Portal. Here you will find quick links to all of our services.

  • Testing Services

    Testing Services

    With the test credit we have added to your account, you can test the Batch Sender Web Tool or the API services, such as SMPP, REST, HTTP-Basic and HLR HTTP.

  • Sending

    Sending

    When you are happy with your testing and you're ready to start sending live SMS traffic, you'll need to complete the fields found in the 'Account Information' section. This will allow you add credit to your account.

Step 3 - Billing

Step 3 - Billing

  1. Go to the Billing tab on the left-hand side of your Dashboard

    Here your can purchase credit. Your account has a live balance and the cost of the messages you send will be deducted in real time.

  2. You can purchase up to £1000 (€1000) credit immediately

    Via credit or debit card or using the PayPal option. For larger purchases we recommend using the ‘Invoice’ option and making a bank transfer.

  3. Billing email alerts

    From the Billing tab, you can set up your email preferences for daily usage emails and Low Balance Warning notifications via email or SMS.

  4. Additional billing functionality

    In the Billing section you can also generate balance sheets, display recent and unpaid invoices and enable Automatic Invoicing.

Step 4 - Adding Services

From the Dashboard of your Customer Portal you add the Mblox services to your account. 

For example, you will see the following on your Dashboard introducing the List Manager:

Simply click on the ‘Add’ button to add it to your account. All of your services can be found under the Services tab. Visit this tab to start configuring your connections and other services.

Once added, you will be able to access the service by clicking on the ‘Manage’ button for each service, where information such as login details, pricing documentation and tools are all available for you.

Step 5 - Support

Step 5 - Support

  1. Any technical issues?

    Our 24/7 Technical Support team are on hand to help you with any technical issues you have. Click on the Support Tickets tab on the left-hand side of your Dashboard to get started.

  2. Creating a Support Ticket

    You can create a new Support Ticket by selecting ‘Create New Support Ticket’ and filling out the form with a description of the problem, any attachments and which services are affected.

  3. Search Support Tickets

    Want to monitor the progress of one of your existing tickets? You can track support requests, by searching by keyword from within the Support tab.

  4. Anything else?

    Visit the Help section for further information, FAQs, service documents and tutorials. Any other questions? Please contact your Account Manager who will be happy to assist!

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