Job Description
Job Title: Product Manager
Reports to: Head of Product Management - Global
Manage Mobile messaging and payments products in the EMEA market. Ensure the products meet customer and internal requirements and are kept up to date with changing market conditions. This is a highly cross-functional role that requires a blend of strong commercial and technical skills. The Product Manager acts as the “product architect” in terms of both platform and process and coordinates with resource managers across the business to ensure that all requirements are captured accurately
Tasks and Responsibilities:
Product Delivery
Gather high level product requirements from relevant business owners
Manage proposed projects through approval process
Plan and lead cross-functional workshops to efficiently capture and prioritise business requirements.
Document Business requirements, capture and manage comments and chart through the approval process. Own these requirements through the project lifecycle.
Manage trade-offs between the supplier groups in terms of functionality, cost and time.
Manage handover and acceptance phases prior to launch, ensuring entry criteria are completed and that appropriate sign-offs are achieved.
Provide training to operational groups where necessary.
Post-launch, provide a period of extended support to the operations team to ensure that production issues are manageable.
Product Ownership
Act as the business owner of all client facing product functionality
Maintain roadmap for future enhancements to existing products
Working with Legal as necessary, support the drafting and agreement of client and Supplier contracts and Service Level Agreements.
Work closely with Sales and Marketing to identify, evaluate and define new business opportunities and champion key opportunities through the internal mBlox evaluation process;
Work to prioritize new opportunities relative to their overall business impacts
Support the supplier RFQ/RFP process, so that technology and service suppliers are chosen correctly with full audit trail.
Maintain expert level knowledge of general market developments in the mobile messaging and payments space, both in commercial and technology terms.
Skills and experience
Experience of working as part of a Product Management team preferably within the Telecoms sector.
Experience of delivering network-resident, transaction-based products or services, as opposed to delivering hardware or software products. i.e. mobile, internet or telephony services rather than telecoms equipment or software package provision.
Experience of working with or for mobile operators is an advantage.
Experience of working with or for mobile content providers is an advantage.
Commercial experience, including SLAs and RFP process.
Experience of working with product development lifecycle (“Stage / gate”) processes.
Knowledge of the Product lifecycle and the Product Management discipline.
Comfortable with high level business thinking including value chain and business models.
Experience in Business Case production including financial modelling.
Good knowledge of design principles and of standard telecoms architectures. Able to drive technical teams effectively.
Expertise in requirements capture techniques and capable of effectively running large multi-disciplinary workshops.
Knowledge of analysing and writing process flows. Knowledge of Microsoft Visio or similar tool useful.
Experience in product test management is desirable
Knowledge of project / programme methodologies
Energetic and capable of working independently
Precise, with good attention to detail.
Delivery focused.
Happy to embrace change, in particular new technology.
Strong communication skills - both verbal and written.
Comfortable at chairing large multi-functional meetings.
An enthusiastic team player with a flexible attitude.
Analytical problem solver and creative thinker.
Competencies
Customer focused
Understand our customers’ needs and prioritize to ensure their success
Deliver financially successful and valued services
Support our customers
Delivery focused
Take pride in high quality and timely delivery of our commitments
Strive for continuous improvement and increased efficiency
Team-working
Embrace cross-functional collaboration for the benefit of the entire company
Promote knowledge sharing
Honesty, integrity
Diligence, motivated
Has “spirit” – shows commitment and passion in their work
Entrepreneurial, but at the same time applies a structured approach
Willingness to learn/ being open to new ideas
Adaptability/ flexibility and resilience
Takes ownership/ accountability
If you would like to apply for this role please send your CV to careers@mblox.com