Call Centers

Call Centers count on efficiency. It doesn't matter where they're located, or what their cost structure may be. For these businesses mobile is critical for competitive survival because basic communications can be handled much more quickly and cost-effectively through SMS messaging rather than through phone calls.

Call Centers are already using mobile messaging to handle a wide range of response applications, all of which can reduce costs associated with servicing customers. Services include:

• Providing address details, phone numbers and hours of operation
• Confirming recalls and safety alerts
• Updating individuals or groups with the progress of applications
• Confirming receipt of documentation to support application processes
• Requesting additional information from customers

mBlox has many clients and partners who are engaged in offering standard and customized mobile messaging solutions, all powered by mBlox, to call centers of all sizes around the world.